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Shipping & Returns

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Parcel Shipping

Standard: Delivery in one to four business days

Two-Day: Delivery within two business days

Next-Day: Delivery the next business day*


Orders received by noon ET on business days are shipped the same day. Orders made after noon ET will ship the following business day. For orders placed on the weekend, allow one business day for processing.


*Next-day delivery purchases made in store or with a customer care representative must be purchased before 4 p.m. local time and be within 30 miles of a store location.

 

To Receive FREE Shipping

  • To qualify for free standard shipping, your order must total $45 or more before any taxes, fees or shipping charges are added.
  • Free shipping won't apply if eligible items are canceled, resulting in an order total of less than $45.
  • Free shipping applies only to items weighing less than 150 pounds (or 70 pounds for PO Box or APO/FPO addresses) that meet standard weight or cube requirements.
  • Free shipping is only valid on orders shipping to a single address.
  • Doesn't apply to Special Order items. Special Order items display a future availability date and aren't available for same-day store pickup.
  • Shipping times start once the order has been processed and shipped. For example, a back-ordered item purchased with two-day shipping may take one week to process and then two business days to reach your home.

Rates & Restrictions 

Rates

The shipping method and level of service you choose, as well as your order's total weight, will determine your shipping rates. Shipping charges aren’t refundable. Free parcel shipping is available on orders $45 or more.


Multiple Packages

If your order contains more than one item, Agra-tools may expedite delivery by shipping your order from multiple locations. As a result, you may receive multiple packages. There will be no additional shipping costs. You may see more than one charge for shipping on your credit card statement, but the total of these charges won’t exceed the total shipping fee calculated on your receipt.


Restrictions

Agra-tools offers shipping to all Asia,Europe,Africa, US addresses including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau and the US Virgin Islands.


Alaska and Hawaii

Two-day and next-day service levels only. A $5 surcharge applies to all shipments to these states.

International Orders

Agra-tools can’t currently support international orders. For additional information, e-mail International@agra-tools.com.


US Protectorates

Standard: Three- to seven-day service levels only.


APO and FPO Addresses

Standard: Three- to seven-day delivery option only for orders 70 pounds and under. For these orders, shipping rates are based on the weight of your order alone.


PO Boxes

Standard: Three- to seven-day delivery option only for orders at or below 70 pounds and within USPS standard dimensions.

 

 

 

Frequently Asked Questions

  • Who's eligible for free shipping?

          Any customer with a qualifying minimum order of $45 on Agra-tools.com is eligible for free standard shipping.

  • Can I get free shipping on any item I purchase at Agra-tools?

  1. Free shipping is limited to items that are eligible only.
  2. Eligible orders contain items weighing less than 150 pounds (or 70 pounds for PO box or APO/FPO addresses) that meet standard weight or cube requirements. Shipping is handled by carriers like UPS, FedEx, USPS, etc.
  • How will I know which online items are eligible so I can apply free shipping to them?

           On Agra-tools, the product detail page will feature Shipping in the fulfillment options before adding to cart. Once in the Agra-tools shopping cart,

           the shipping option will be enabled when selecting a delivery method for each item. If the shipping option is disabled for an item, then that item isn't eligible for free shipping.

  • Which shipping options are eligible for free shipping?

           Standard shipping. Expedited shipping is still offered but is charged at an additional cost.

  • Can free shipping be used for orders delivered outside of the contiguous United States?

          Free shipping only covers standard shipping services inside the contiguous United States or etc.

  • Does one- to four-business-day shipping mean I'll receive my shipment within 96 hours?

          Your order is delivered to your shipping address one to four business days after it's been processed. For orders placed during the weekend, allow a minimum of one business day for processing and one to four business days for delivery.

  • Can I request a later delivery date?

          For major appliance deliveries,Agra-tools offers a 90-day window to ensure your delivery location is prepared and ready for appliance hookup/installation. Orders not including major appliances will need to be scheduled for delivery within 30 days of all product(s) being available.


Return Policy

Agra-tools is committed to partnering with you to achieve your home improvement goals.

If you’re not completely satisfied with your Agra-tools purchase, simply return the merchandise to any Agra-tools store.

Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions. If your purchase was made with a Agra-tools Commercial Account (LCA), Agra-tools Business Advantage (LBA), Agra-tools Advantage Card (LAC) or Agra-tools Business Rewards (LBR), you have 365 days from the date of purchase to return the product, unless noted in our Return Policy Exceptions. All returns are subject to system approvals.

Returns with a valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via in-store credit based on the original method of payment, except as set forth by the following:
 

  • Purchases made with a Agra-tools Gift Card, refund card, merchandise card or in-store credit will be refunded as in-store credit.
  • Purchases made with a debit card will be refunded as cash or credited back to the debit card, which may take up to 15 days.


Written copies of Agra-tools Return Policy will be provided upon request.

Returns Without Receipt

In most instances, your receipt can be retrieved by using the original credit card, checking account number, Agra-tools card or your phone number. For returns without a valid receipt, Agra-tools, at its discretion, may issue in-store credit for the item’s current selling price.

Agra-tools requires a valid picture ID (state driver’s license, state ID card or military ID) for returns without a valid proof of purchase. Agra-tools uses and checks verification systems. ID information or a phone number may be entered into these systems where authorized by law. All returns are subject to system approvals. Agra-tools reserves the right to refuse and limit the number of returns permitted without a valid receipt.

Visit your order history to initiate a return.

Return Policy Exceptions

30-Day Returns

The following items must be returned in "like new" condition with proof of purchase within 30 days of purchase or receipt.

  • Major Appliances
    Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, washer pedestals

  • Outdoor Power Equipment
    (Excludes CRAFTSMAN and BLACK+DECKER branded corded and cordless outdoor power equipment items, which have a 90-day return policy.)

    Mowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, log splitters, wood chippers, hedge trimmers, edgers, tillers, earth augers and brush cutters must be returned within 30 days of receiving the product and must be unused and in original, unopened, undamaged, factory-sealed packaging.
  • Plumbing
    Water heaters

  • Liquid Paint

  • Highway Trailers
    Also, must be returned to a agra-tools store in the original state of purchase with original paperwork including title (if applicable).

Holiday Items

Must be returned on or before the day of the holiday (e.g., Christmas). Items purchased after the holiday are final sales, and no returns will be accepted.

Nonrefundable Items

  • Labor and installation charges
  • Delivery and/or agra-tools.com shipping charges (unless due to Agra-tools error)
  • In-store credits, refund cards and merchandise cards
  • Any gift card, including Agra-tools, third-party, Visa® or MasterCard gift cards
  • Masks: Safety masks or facial coverings of any kind are no longer accepted for return or exchange.

Special Orders

Special Order configured products may be subject to a 20% restocking fee if returned.

Plants

For replacement or refund, a receipt is required for any tree, shrub or perennial purchased at Agra-tools within one year of the original purchase date. All other plants fall under our 90-day return policy.

Hazardous Materials or Products That Contain Lithium Batteries

For safety reasons, items that use or contain flammable liquids, gases or other hazardous materials can’t be returned through the mail, even if the item has been drained of these materials. Please return such items to your local Agra-tools store. Items containing lithium batteries must also be returned to your local Agra-tools store.

Problems With Your Order?


Damage Due to Shipping/Delivery, Missing Items, Shipping/Delivery Errors

If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact Agra-tools customer care at (+66) 8 9881 0935 within three days of receiving the item to report the error or damage.

 

Defective Items

Please call Agra-tools Service Advantage hotline toll-free at (+66) 8 9881 0935 to set up a factory-certified service appointment in your home or for general assistance. If the repair is covered by the manufacturer’s warranty, it will be repaired at no cost to you. For repairs not covered under the manufacturer’s warranty, repairs may be offered by the technician at the customer’s expense.

  • For warranty information related to specific products or brands, please visit the specific manufacturer’s website.

 

Miscellaneous

Gift Cards

Lost or stolen Agra-tools Gift Cards can only be replaced for the remaining balance by presenting the original receipt.

APO/FPO

Army Post Office and Fleet Post Office ship-to addresses aren’t eligible for no-charge pickup.

Exclusive Remedies

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to, and may be limited by, applicable law, and you may have additional rights that vary from state to state.